- We offer FREE standard Worldwide shipping on all orders over £100.
- That means wherever you are, whether you order to Europe, America, Canada, Australia, Singapore or nearly anywhere else we can take care of you. If there are postal services in your country, we can deliver.
- You can also upgrade to Express Worldwide Shipping for a quicker service.
- Express Delivery worldwide is handled through our partner DHL Express including their excellent ODD (On Demand Delivery) service allowing you to choose delivery date, change address etc. from your mobile phone.
- For all UK orders, delivery typically takes 1-2 working days (express shipping) or 3-4 working days (standard shipping).
- Items are usually dispatched the same day (Mon-Fri) when ordered before 2pm GMT. Orders after 2pm will usually be dispatched the next working day.
- For International standard orders, the time taken for your item to arrive will vary. Please Contact us if you are concerned about the whereabouts of your orders and we will be happy to check the status of your tracked package.
- We try to be as fair as possible with our express delivery costs and the cost will be lower for higher value orders.
- We do not currently offer weekend or timed delivery services as standard but if you have a specific request, please contact our support team and we’ll always do our best to help where possible.
- We have recently moved to a new system for international deliveries which means that you can now choose to include local taxes, VAT and import duties at the checkout. If chosen, the price you pay will be the total price and no duties will be payable locally.
- For EU Customers
- Please note that we will automatically include all local taxes, VAT and import duties in the price you pay at checkout. It means that you know the total price at the point of order and as we have managed to agree better courier handling rates with our logistics provider, the total price you pay will be cheaper and more convenient than paying the extra locally when it arrives. Please feel free to contact our support team if you have any questions: firstname.lastname@example.org
We have a special page for ordering at Christmas.
Cancellation Policy //
You are welcome to cancel your order for a full refund before it has been dispatched. If the order has already been dispatched then please see Returns below.
- We want you to be entirely happy with your order.
- Stolen Goat offer up to 90 days to return or exchange an unworn / unused item if you are not completely satisfied. Please note: you will need to cover the cost of the return postage.
- If you pay with PayPal we can only refund up to 60 days due to Paypal limitations but we can continue to offer exchanges or store credit up to 90 days.
- Card payments can be refunded up to 90 days after purchase.
- Upon return you may have a full refund or a replacement (if available). All we ask is that the item be returned in the state you received it.
- If you have requested a return because we sent an erroneous/incorrect item, or it was damaged in transit we will also refund the cost of your returns postage. If this applies to you, please contact our support team.
To return an item visit our simple returns page here.